Mel writes a weekly blog, where she shares her tools, strategies and insights on how to lead, communicate and connect in a way that creates sustained engagement and real results.
What I learned by puppy-sitting
Over the weekend I puppy-sat Max, my brother’s beautiful 18-month-old labradoodle. He had asked before and I’d declined for two main reasons – I know nothing about dogs and I’m allergic to a long list of animals.
How well do you listen?
In my recent post Are you asking the right questions?, I explored different types of questions, how to ask personal questions, and why we need to ask them.
Are you asking the right questions?
Asking questions can stimulate ideas, solve problems, develop trust and build your relationship with your team, even when working remotely. In this blog, I share my thoughts on the kinds of questions we should be asking to show support for our team members and how we can approach asking them.
Kindness in business
I’ve been thinking a lot about kindness lately. And how a small, kind gesture can make such a mammoth difference to someone’s life.
7 ways to use digital and social media to increase workforce engagement
One of the biggest challenges CEOs and other business leaders tell me is that their workforce is not as engaged as they would like them to be.
What having melanoma has taught me – 9 lessons for business and life
This week marks five years since my unexpected hospital visit to have an aggressive melanoma cut out of the top of my left thigh. You can read about it here and here.
An easy way to improve customer experience
Over the last week or two, I’ve had far too many frustrating moments with businesses that provide me with regular services. These have significantly diminished my experience of them, to the point of wondering if it’s worth the hassle of changing providers. And in two instances, it would be a MASSIVE hassle.
7 reasons CEOs and other leaders need a digital presence
CEOs and leaders who don’t have a digital and/or social media presence are missing out on so many opportunities for themselves and for their organisations.
A unique way of showing value to members
I have been speaking at conferences and events for over 30 years. The first time I was asked to speak publicly, on a stage, with a microphone, was in February 1988 when I was a Rotary Exchange Student in Canada. My highly introverted-self was more than slightly terrified.
Are you a social CEO? Why CEOs need a strong digital presence
CEOs and leaders with an active digital presence have greater influence than those without. They are seen as being more connected, more confident and more curious.
Marketing is everyone’s job
I have quite a bit of [mostly] work-related travel over the next few months. One of the things I most like to do when in a different city is meet up with people in my network. Especially people I’m connected with via all the social channels, but haven’t yet had a chance to meet.
A small gesture goes a long way… saying thank you
My husband came home from work on the Easter Monday public holiday with a bigger than usual smile on his face. He couldn’t wait to show me the thank you gift he had been given by his manager.
Practical ways your Board can use social media to engage with your members
I was in Melbourne over the weekend to facilitate a workshop with an association Board, to help them better understand how to communicate and engage with their members, and the role social media could play. My brief included helping them identify how they can individually provide ongoing support to the marketing communications team by using their personal social media accounts.
3 ways to improve your strategic thinking skills
There are many skills you need to be a successful social media manager. One of those is knowing how to think strategically. Early in my career it used to really frustrate me when I heard the phrase “you need to think more strategically”, but the people telling me this couldn’t (or wouldn’t) clearly explain what they meant or how I could do that!
“We’ve never done it that way, it won’t work” – isn’t it time to change?
“It won’t work.”
“Why not?”
“We’ve never done it that way, it won’t work.”
Adele – and the importance of authenticity
Last night I was one of the fortunate 120,000 to see Adele during the Brisbane leg of her world tour. I’ve been a fan of her music since I first heard her dulcet tones warbling over the wireless almost ten years ago.
Tips for managing stress at work
I recently wrote about my experience with a horribly stressful job, and some of the things to look out for to determine if you or your staff are experiencing unusual amounts of stress.
How to recognise stress in the workplace
“If you don’t make some major lifestyle changes, you will probably have a stroke before you turn 30.”
Why I love walking meetings
As the demands on my time increase, I’m finding it more and more difficult to fit in exercise. Even finding time for a 30 minute walk is difficult if I don’t do it as soon as I get up in the morning. And walking first thing isn’t always possible.