Mel writes a weekly blog, where she shares her tools, strategies and insights on how to lead, communicate and connect in a way that creates sustained engagement and real results.
How can we disconnect to reconnect?
Ten days ago I was in Melbourne getting ready to walk on stage at ConnectingUp’s annual conference to deliver the closing keynote. Delegates had spent three days learning how to ‘’Transform” their organisations using technology and best-practice.
An easy way to improve customer experience
Over the last week or two, I’ve had far too many frustrating moments with businesses that provide me with regular services. These have significantly diminished my experience of them, to the point of wondering if it’s worth the hassle of changing providers. And in two instances, it would be a MASSIVE hassle.
Working from home – the good, the bad and the ugly
I’m just going to come out and say it. I absolutely LOVE working from home.
A culture of helpfulness – or are you a superchicken?
I watched a fabulous TED talk by Margaret Heffernan a few weeks ago and I can’t stop thinking about it.