Mel writes a weekly blog, where she shares her tools, strategies and insights on how to lead, communicate and connect in a way that creates sustained engagement and real results.
Virtual workplaces are here to stay
Virtual workplaces are here to stay, whether employers like it or not.
Are you asking the right questions?
Asking questions can stimulate ideas, solve problems, develop trust and build your relationship with your team, even when working remotely. In this blog, I share my thoughts on the kinds of questions we should be asking to show support for our team members and how we can approach asking them.
4 pillars of communication that connects
One of the things I’ve noticed over the last few weeks is that some organisations are very aware of what their people (staff, stakeholders, suppliers and customers/clients) are going through and some are most definitely not.
Ten years on Twitter
It’s been ten years, 163,346 tweets and 10,341 followers since I joined Twitter.
7 ways to use digital and social media to increase workforce engagement
One of the biggest challenges CEOs and other business leaders tell me is that their workforce is not as engaged as they would like them to be.
An easy way to improve customer experience
Over the last week or two, I’ve had far too many frustrating moments with businesses that provide me with regular services. These have significantly diminished my experience of them, to the point of wondering if it’s worth the hassle of changing providers. And in two instances, it would be a MASSIVE hassle.
7 reasons CEOs and other leaders need a digital presence
CEOs and leaders who don’t have a digital and/or social media presence are missing out on so many opportunities for themselves and for their organisations.